Return Policy

  • ALL returns must be pre-authorized by Whittier Mailing Products in advance. Please call 888-872-9824 or your sales rep for an authorization number.
  • If products returned are due to an error on the part of Whittier Mailing Products a full refund will be issued, or a replacement product shipped at no additional charge. If a replacement order will be issued, WMP will credit the previous invoice upon receipt of incorrect product and issue a new invoice for a replacement order.
  • If products returned are due to an error on the part of the Customer there will be a 20% restocking charge, and the product must be returned freight prepaid. Credit will be issued after inspection of product returned and no credit will be issued for shipping costs.
  • No returns will be accepted on INK cartridges after 120 days on date of invoice. 90 days for all other products.